What We Collect and Why We Hold It
We collect your name, email address, mobile number, and device identifiers when you create an account. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, we log the transaction reference and wallet number associated with that payment — we do not store your
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mobile banking PIN or full wallet credentials on our servers. Your IP address and session data help us detect unusual login attempts and keep your account from being accessed without your knowledge. We may also collect browser and device type to make sure the platform loads
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correctly on your handset. All of this is held on encrypted servers, and access inside our team is limited to staff who need it to resolve your account issue or verify a payment. We do not sell your personal data to third parties. Your eligibility to
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use cbbaji depends on your local law and the eligible regions we serve — if you are uncertain whether access is permitted where you are, we encourage you to check before continuing. Retention periods vary by data type: transaction records are kept for as long as
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required by our operational and compliance obligations, while marketing preferences you set in your account can be changed or withdrawn at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.