Reference

How cbbaji Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments via bKash, Nagad or Rocket, and keep your account secure.

Account data protectedbKash, Nagad, Rocket payment privacyYour right to request deletionBangladesh-relevant access terms
cbbaji How cbbaji Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete personal data we hold about you, the fastest path is through your account settings or directly via our support channels. We aim to respond to data requests within a reasonable period. Whether your query is about a bKash transaction record or your account login history, the same team handles it.

Live Chat Start a chat from your account dashboard to raise a data request. Our team will verify your identity before sharing or deleting any account information.
Email Support Send your data request or privacy concern to our support email. Include your registered mobile number so we can match your account quickly and securely.
Account Settings Some preferences — like marketing opt-outs and notification settings — can be updated directly inside your account without contacting support at all.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Every layer of your account — from the login screen to your payment wallet — runs on encrypted connections. Here is how the key areas of data handling work in practice, so you know what to expect and what you can control.

Cookies and Session Data

We use cookies to keep you logged in across sessions and to remember your device. You can clear cookies from your browser settings, but this will log you out of your account.

Account Security Measures

Login attempts are monitored for unusual patterns. If we detect access from an unrecognised device, we may ask you to verify via an OTP sent to your registered mobile number.

Data Retention Policy

We keep transaction records linked to bKash, Nagad, and Rocket payments for as long as our operational obligations require. Account profile data is deleted on verified request within a reasonable timeframe.

Requesting Changes or Deletion

You can request a copy of your data or ask us to delete it by contacting support. We will verify your identity first, then process the request and confirm once it is complete.

Common Questions About Your Privacy on cbbaji

These are the questions we hear most often about how your personal data is handled on our platform. If your question is not covered here, reach out via live chat or email.

We collect your name, mobile number, email address, and device details. Payment references from bKash, Nagad, or Rocket are also logged to verify deposits and withdrawals against your account wallet.

No. We only record the transaction reference and the wallet number used. Your mobile banking PIN and full wallet credentials are never stored on our servers or seen by our team.

Yes. Contact us through live chat or support email with your registered mobile number. We verify your identity first, then send you a summary of the personal data we hold on your account.

Send a deletion request via email or live chat. Once your identity is confirmed, we process the request and remove your account data. Some transaction records may be retained for our operational obligations.

We do not sell your personal data. We may share limited information with payment processors like bKash, Nagad, and Rocket only as needed to complete your transaction and verify your account.

You can update your notification and marketing preferences directly inside your account settings at any time. No need to contact support — the option is in your profile under communication settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.